Payment, shipping, returns and refunds

Payment

We accept Paypal and you can pay using your credit card even without registering in this service.

Please let us know if you want to use another payment method, we're always open to conversation.

Shipping

Shipping is free to most destinations.
You'll be informed if shipping cost to your country is higher and will be asked to transfer additional money to cover it. You'll get a full refund if you're not agree with it.

We DO NOT SHIP to Islamic countries and India.

Due to the nature of the product we sell please make sure our products are allowed in your country because once shipped there is no return or refund will be allowed under any circumstances if there is no manufacturing defect.

Normal shipping time for orders more than $250 is 1-2 weeks, usually it takes 5 days.

Orders less $250 will be shipped using regular post and it can take up to 1 month depends on destination, sometimes more.

We're using express shipping companies like UPS, DHL, FedEx or TNT and you will be given tracking info.

We're not responsible for any additional fees applied by your country.

Please make sure you gave us correct address and contact info. There is no refund if you provide us with wrong information and package was returned to us.

Package and shipping documents are discreet so your privacy is protected.

Some accessories could be sent separately and you'll get them before or after your sex doll arrives

Return/Refund

You have 14 days from a receiving date to inspect your doll and if you spot any manufacturing defect or if there is a significant error with your order please contact us. We'll do our best to solve any problem and if there is our fault we can provide you with full or partial refund, exchange or repair kit with instructions in case of minor issue.

Please note: Due to the nature of sex toys we can't provide you with refund if product was used. This is an absolute standard of sex toys industry.

You have 24 hours from payment time to cancel your order prior to work being started on your doll.

 

We have thousands of satisfied customers all around a world and we've never faced to serious quality issues. Just couple of repair kits was sent and about dozen times wrong eyes color was supplied. Of course everything was sent to customers for free plus some gifts for inconvenience.

So please buy with confidence - there is almost no chance to get a wrong or damaged product from us.

Our sex dolls are cheap yet quality.